Payment Policy

Thank you for choosing Cothique! We are committed to providing a seamless and secure shopping experience for our customers. Below, you’ll find important details regarding payment methods, processing, and billing. Please take a moment to read through our Payment Policy.

1. Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible. The following payment methods are accepted:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay

All transactions will be processed in Australian Dollars (AUD).

2. Payment Processing

  • Secure Payments: All payments made on Cothique are processed through secure, encrypted payment gateways. We use industry-standard security measures to protect your personal and payment information.

  • Payment Authorization: When you place an order, your payment will be authorized and charged at the time of purchase. If the payment is declined, you will be notified immediately, and you can retry with an alternate payment method.

3. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email will contain important details about your purchase, including the order number, items ordered, and shipping information.

4. Currency and Taxes

  • Currency: All transactions on Cothique are conducted in Australian Dollars (AUD). Please note that your credit card provider may apply exchange rates or foreign transaction fees if you are purchasing from outside Australia.

  • Taxes: All prices on our website are inclusive of Australian Goods and Services Tax (GST). The final price you see at checkout is the total price, including applicable taxes.

5. Payment Security

Your privacy and security are of the utmost importance to us. Cothique ensures that all payment information is processed securely via SSL (Secure Socket Layer) encryption. We never store your full payment details on our servers. All sensitive information is handled by trusted, PCI-compliant payment processors.

6. Order Cancellation

Once an order is placed and payment is processed, it is typically processed and shipped within 1-2 business days. If you wish to cancel your order, please contact us as soon as possible at support@cothique.com. Please note that we cannot guarantee order cancellations once an order has been processed and shipped.

7. Payment Errors or Issues

If you encounter any issues with your payment or have concerns about a payment transaction, please contact our customer support team immediately at support@cothique.com or call us at +61485906541. Our team will assist you in resolving any payment-related issues.

8. Payment Refunds

  • Refunds: If you are eligible for a refund (such as for returns), the amount will be credited to the same payment method used at the time of purchase. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider's policies.

  • Return Shipping Costs: If you are returning an item due to ordering the wrong product or any reason not related to a defect, you will be responsible for the return shipping costs.

9. Privacy and Security

Your payment details are securely handled by third-party payment processors. We do not store or retain sensitive payment information such as credit card numbers. For more details on how we handle your personal and payment information, please review our Privacy Policy.

10. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the Effective Date at the top of the page will be updated accordingly. By continuing to use our services, you agree to be bound by the updated Payment Policy.

Contact Information

If you have any questions or concerns regarding your payment or need assistance with your order, please feel free to reach out to us:

  • Phone: +61485906541
  • Email: support@cothique.com
  • Business Hours: Monday - Friday, 09:00 AM - 06:00 PM (AEST)

Thank you for shopping at Cothique! We’re committed to providing you with a smooth and secure payment experience.