Privacy Policy

At Cothique, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.cothique.com, and make purchases.

Please read this Privacy Policy carefully to understand how your personal information will be treated.

1. Information We Collect

We collect personal information that you provide to us directly when you interact with our website, such as when you place an order, create an account, or contact us. This information includes:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit card details, debit card details, and other payment-related information (processed by third-party payment processors).
  • Order Information: Details of the products you purchase, order history, and preferences.
  • Technical Information: IP address, browser type, operating system, and other technical information related to your use of our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process your orders and provide you with products or services you request.
  • Payment Processing: To handle payments and complete financial transactions securely.
  • Customer Service: To communicate with you regarding your orders, returns, and inquiries, and provide customer support.
  • Personalization: To personalize your shopping experience and offer products and promotions that may interest you.
  • Marketing Communications: With your consent, we may send you marketing emails about promotions, discounts, new arrivals, and other updates. You can opt out of these communications at any time.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in running our website, processing payments, shipping orders, and other business operations.
  • Legal Requirements: We may disclose your information if required by law, in response to a legal request, or to protect our rights, property, and safety, or the rights and safety of others.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files that are stored on your device to remember your preferences and improve functionality. You can adjust your browser settings to refuse cookies or alert you when cookies are being used, but some features of our website may not function properly without them.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. If you request to delete your account or unsubscribe from our communications, we will retain only the information required for legal and business purposes.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information we hold.
  • Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
  • Opt-Out: You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in the emails or contacting us directly.

To exercise your rights, please contact us at support@cothique.com.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the content, privacy practices, or security of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. By continuing to use our website after these changes, you agree to be bound by the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Phone: +61485906541
  • Email: support@cothique.com
  • Address: 77 Turbot St, Brisbane City QLD 4000, Australia

We are here to assist you!